SIGRAVY Brand Logistics Inquiry Policy (Using FEDEX)

1. How to Inquire About Logistics Information
All SIGRAVY brand orders are shipped via FEDEX. 
Customers can inquire about the logistics status of their orders through the following methods: www.fedex.com(FEDEX）
Official Website: Please visit the FEDEX website, and enter your FEDEX tracking number to view the latest delivery status of your order.
SIGRAVY Customer Service: If you are unable to check logistics information via the FEDEX website, you can also contact our customer service team for assistance. 
Please provide your order number and tracking number.

2. Information Required for Logistics Inquiry
To ensure a smooth inquiry process, you will need to provide the following information:Order Number(This can be found in your order confirmation email or in your SIGRAVY account)
FEDEX Tracking Number: Once your order is shipped, FEDEX will send you a tracking number via email, which you can use to check the logistics status.

3. Inquiry Timing
FEDEX usually updates tracking information within 24 hours after the order is shipped. Therefore, if you have just received the shipping notification, the tracking information might not be fully updated yet.
During holidays and peak periods, logistics updates may be delayed. We appreciate your understanding.

4. Logistics Delays and Issue Resolution
In rare cases, there may be delays or issues during the FEDEX shipping process. If your logistics information is stagnant or you encounter any issues, please contact our customer service team promptly:
We will assist you in resolving any shipping issues to ensure your package is delivered as quickly as possible.

5. Changing Delivery Address or Special Requests
If you need to change your delivery address or have any special delivery requests, please contact our customer service team as soon as possible. After the package has been shipped, modifying the delivery address may cause delays or additional charges.
 
6. Shipping Fees and Return Policy
Shipping fees are calculated by SIGRAVY based on the weight of the order and the destination region. Please note that the return shipping fee will be borne by the customer unless the product is defective or we made a shipping error.
If you have any further questions or concerns, feel free to contact the SIGRAVY customer service team. We strive to provide timely and accurate logistics information to ensure a smooth shopping experience.