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Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

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FAQs

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Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Generally, we will send it 1-5 working days after the customer pays

Can I inspect the goods before receiving them?

Custom orders take 30 days to process, depending on the item purchased. 

What should I do if there is a problem with my custom order?

Please contact our customer service team to provide corresponding product information for more help and speed up product shipment

How long does shipping usually take?

Generally, logistics requires 5-7 days to deliver, and this time depends on the customer's address distance. If you encounter force majeure factors such as weather, disasters, etc., please contact our customer service team. We will arrange for corresponding personnel to follow up your order

How often does express delivery be updated?

The logistics delivery progress is updated once a day, and you can check it on the logistics official website according to your tracking number.